Privacy Policy

Exchange, Return, and Warranty Policy

Our primary commitment is to your complete satisfaction. If you chose your product from our online store but, upon receiving it, you are not satisfied or find a manufacturing defect, we ensure your right to exchange or return in two cases:

1.1. Dissatisfaction with the Product: Within 7 (seven) days from receipt (the customer may request a refund or exchange by returning the received product).

1.2. Defective Product: Within 30 (thirty) days from receipt (in this case, the customer is not entitled to a refund, only to exchange the defective product). For defects such as a damaged glass or screen, apparent scratches, or missing parts, the customer has the right to activate the warranty if they contact us within 24 hours of receipt and always send images of the received package. If the customer contacts us after 24 hours, it will be considered that the issue was caused by misuse.

In both situations, the first step is to contact our Customer Service Center via email.

Our team will guide the customer on how to proceed with the product return.

For returns due to dissatisfaction:

The product must show no signs of use. In the case of watches, the product must not have been adjusted (links removed from the strap), and it must be sent back as received, with the original packaging (postal packaging with label); otherwise, no refund or exchange will be processed. As soon as we receive the package, we will analyze it to confirm that everything meets the return conditions. After confirmation, our Customer Service Team will contact you, and in this case, you can choose between:

2.1. Exchanging for any other product available in our stock;

2.2. Receiving a refund for the amount spent on the products (if returned within the first 7 days after receipt).

Warranty: All products in the store have a 30-day warranty, starting from the receipt of the product.

To activate the warranty, the customer must send us a video of up to 1 minute demonstrating the issue; this video must also show the packaging of the received product (postal packaging with label). It is essential that the packaging is shown in the video.

The customer may also verify the defect by sending us photos that clearly show the defect, and the packaging must appear in the photo.

If the customer cannot make the video or send the photo, they will need to send the product to our address (…) for analysis. The cost of this shipment is the customer’s responsibility, but the amount spent entitles them to a discount coupon for the shipping cost PAC, according to item 1.3 above. The product must be sent with the original postal packaging, and the recipient's label must be undamaged.

Note: (…) does not provide any technical assistance; we do not have an authorized assistant. For further inquiries, please contact our team for all necessary support.

IMPORTANT: Our warranty does not cover aesthetic damages occurring after the purchase of the device from our company, such as broken or cracked screens, among other similar issues.

4.1. The warranty also does not cover:

• Liquid damage, such as dropping the product in water or submerging it; although some products are water-resistant, there are limits that must be respected from product to product;
• Damage caused by attempts to repair or modify the device by the customer or third parties;
• Improper use of accessories;
• Failures or damages that may arise due to normal wear and tear – for example, scratches on the screen from use, oxidation due to excess uric acid from the user of the product;
• Acceptable reduction in battery lifespan;
• Tests to verify the product's resistance, such as testing the glass of the watch or testing for water resistance, among others.

4.2. Cancellations due to international logistics issues or circumstances beyond the company's control cannot be made.

POLICIES FOR FREE PRODUCTS:

Warranty: All our products have a 30-day warranty, and the warranty applies equally to both free and paid products. If you need more information, please refer to article 3 above.

Exchanges and Cancellations: We do not make exchanges or cancellations for promotional products, considering that it is a promotion where the customer only pays for shipping.

The color of the product in question is sent based on stock availability; if a color is out of stock, another will be sent.

Delivery Policy

Delivery Time: 3 to 15 calendar days, depending on the chosen shipping method (Saturday is not considered a business day).

The products displayed on our site are not located in Canada. All will go through customs inspection and will be delivered by Canadian Post.

We work with two shipping options, with a maximum delivery time of 15 business days after shipping via FedEx, but it usually occurs within 5 to 10 business days.

Your order will be shipped after Payment Confirmation and after its Logistic Processing. Payment Confirmation is what tells us that everything is fine with your order. This occurs when you complete the purchase and provide your payment details, either by credit card or bank slip; this confirmation can take 1 to 3 business days, according to the rules of credit card operators and responsible banks.

Logistic Processing can take 2 to 7 days depending on the origin of the product(s), but it generally occurs between 2 and 5 days. And don’t worry because we have a specialized team that monitors this entire stage of the process to ensure your peace of mind without needing to follow the shipping stages at all times.

Maximum Delivery Times:

• Payment Confirmation Time: 1 to 3 business days.
• Logistic Processing Time: 2 to 7 business days (depending on the product’s origin region).
• FedEx Time: 5 to 15 business days.

Remember that these are the maximum times, meaning you may receive the products before the deadline.

Business Days:

All times are expressed in business days, meaning Saturdays, Sundays, and holidays are not included.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the purchase and sales process, we collect the personal information you provide us, such as your name, address, and email.

When you browse our store, we also automatically receive your computer's internet protocol address (IP address) to help us learn more about your browser and operating system.

Email marketing (where applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, provide a delivery, or return a purchase, you are consenting to our collection and use of personal information only for those specific purposes.

If we ask for your personal information for a secondary reason, such as marketing, we will ask for your consent, or give you the opportunity to say no.

How can I withdraw my consent?

If after providing your details you change your mind, you can withdraw your consent at any time to prevent us from contacting you to obtain or disclose information.